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Emergency Telecommunications

Credential: Ontario College Certificate Program Code: 07631 Length: N/A

Programs Starting Between:

To be eligible for admission, you must possess the following:

  • Ontario Secondary School Diploma (OSSD) or equivalent including these required courses:
    • Grade 12 English (ENG4C or ENG4U or equivalent)
    • Three Grade 11 or Grade 12 C, M or U courses in addition to those listed above



All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.


Mature Applicants

An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older (21 or older for degree programs) as of the first day of classes. Humber will invite you for testing to demonstrate that you meet program eligibility. Mature applicants for degree programs will be required to meet course requirements at the U level or equivalent.

College Transfer Applicants

An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber will use your college courses and grades to determine program eligibility. You may also be eligible for transfer credit if you are admitted to a Humber program.

University Transfer Applicants

An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber will use your university courses and grades to determine program eligibility. You may also be eligible for transfer credit if you are admitted to a Humber program.

Selection: Admission selection is based on the academic criteria indicated. Meeting minimum eligibility requirements does not guarantee admission.


Post-Admission Requirements:

Once accepted into the program and prior to the start of classes, you must complete the following requirement:

  • Valid Standard First Aid with CPR-C

Required documents including immunizations, police record checks, standard first aid and CPR, and how to validate these requirements can be found in student support.

View Field Placement Requirements >

Date Location Availability International Student Availability
September 2017NorthOpenWaitlisted
January 2018NorthOpenOpen

The 2017-2018 fee for 1 semester is:

  • domestic: $1,908.29
  • international: $7,545.50

Fees are subject to change.

Addtional Costs

$300 – textbooks, supplies

Fees by Semester 


Humber offers a variety of scholarships each year.

Learn more >

Future Study Options

Humber has a number of transfer agreements with other postsecondary institutions (within Canada and around the world) that enables students and graduates to use their Humber credential to gain advanced standing in another program.

Transferring from Another College or University

Details on transferring credits or credentials from another college or university or how to apply for credit based on prior work or life experience.

Learn more >

Program Contact(s)

Gordon J. Gilmour
Program Advisor
416.675.6622 ext. 5328



International Students

Phone 1-416-675-5067

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Apply to Humber

Applications to Humber are made through Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program. To check program availability refer to the Campus/Availability listing on Humber's program pages or

Admission Road Map >

Apply through Ontario Colleges >

International Students

If you’re an international student, you can apply directly to Humber via our International Centre.

Apply through the International Centre >

Fees by Semester

Semester 1Domestic FeeInternational Fee*
Mandatory Non-Tuition$450.45$450.45

*Plus Mandatory Health Insurance fee once per academic year: Fall start - $420 Winter start - $280 Summer start - $140

Our Program

Humber’s Emergency Telecommunications certificate program gives you the skills to work in answering the most important calls a person may make. Emergency services responders depend on emergency telecommunicators to get detailed information quickly and accurately. In just 15 weeks (one semester), learn the specialized knowledge and skills required to work in the public safety/emergency services field.

The program is designed in consultation with – and is supported by – police, fire and emergency medical services (ambulance services). Courses are taught by faculty who work in the field, ensuring what you learn is current and relevant.

You will learn:

  • call management with a lab component
  • orientation to pre-hospital care
  • legal and professional issues
  • equipment and operations
  • emergency systems management
  • crisis/stress management
  • documentation skills.

Graduates of this program will receive an Ontario college certificate and be part of a highly specialized workforce. Various safety/emergency service employers offer professional certification through the completion of on-the-job training.

Courses Learning Outcomes

Upon successful completion of the program, a graduate will:

  • Explain the role, responsibilities and quality assurance practices of an Emergency Telecommunicator in the public safety/ emergency services field.

  • Explain legal issues, legislation and regulations that relate to the role of the Emergency Telecommunicator (e.g., the Ambulance Act, Privacy of Information Act, Mental Health Act, Restricted Radio Operation (RRO), Coroners Act, Criminal Code, Negligence Act, Central Bed Registry System – Critical Care Bypass (CCB), Redirect Consideration (RDC), Radio Act of Canada, Department of Communications).

  • Manage calls using emergency telecommunications hardware/ software.

  • Assess and control calls using crisis management techniques, interpersonal skills, and active listening techniques.

  • Manage calls using customer service skills and techniques.

  • Manage emergency systems (e.g., multi-casualty incident control, air systems, land systems).

  • Explain the skills and role of an Emergency Telecommunicator in an Emergency First Response.

  • Demonstrate critical thinking, problem solving, multi-tasking and decision making in role plays of emergency calls.

  • Monitor and evaluate their own performance as an Emergency Telecommunicator.

  • Prepare medical and legal documentation (e.g., ACR, CDR, ADR, Incident Reports, inquest reports).

  • Assess communications equipment for malfunction and perform minor maintenance.

  • Manage stress in the role of an Emergency Telecommunicator with the use of stress management techniques, time management techniques and by adapting to change.


Work Placement

Students will prepare a Field Observation Report within an emergency telecommunications centre in the Greater Toronto Area (GTA). This observation gives students the opportunity for an indepth view of the skills and knowledge required for the position of an emergency communicator. Because this field involves shift work, practical experience could take place evenings, weekends or nights at a variety of locations.

The Humber Advantage

emergency communications

female sitting at desk on phone

State-of-the-art Labs

Skills labs provide practice scenarios for you to enhance skills and the ability to multi-task. A work placement rounds out this program preparing graduates to enter the workforce.

The Right Fit

Are you detail-oriented, a decision maker, good at multitasking and you work well under pressure? If you have excellent communication skills and are looking for flexible work hours a career in emergency telecommunications could be the perfect choice.

Your Career

Begin a fast-paced, rewarding career as the vital link between those who call 911 for help and the agencies that provide that assistance.

Our program gives you the skills to work in an emergency communication centre.

It is estimated that, on average, every person in Canada or the United States will call 911 for emergency assistance at least twice in his or her lifetime. Taking calls and/or dispatching the appropriate assistance as an emergency telecommunicator, dispatcher or call facilitator working for police, fire or ambulance services is an important position within the emergency service workforce.

As an emergency telecommunicator, dispatcher or call facilitator, you will be recognized by other venues such as large trucking companies, alarm security and monitoring companies as well as other call-taking facilities.

Every attempt is made to ensure that information contained in this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.