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Emergency Telecommunications

Credential: Ontario College CertificateProgram Code: ET011Length: 1 semesterProgram Starting Between:  

Admission Requirements

Applicants must meet all the requirements below in order to meet minimum program eligibility. Meeting minimum eligibility requirements does not guarantee an offer of admission. Admission decisions will be available via MyHumber, or by email and mail. Admission decisions will not be released by phone.

Admission selection is based on the following 3 requirements:


  • Academic

    To be eligible for admission, you must possess the following:

    • Ontario Secondary School Diploma (OSSD) or equivalent including these required courses:
      • Grade 12 English (ENG4C or ENG4U or equivalent)
      • Three Grade 11 or Grade 12 C, M or U courses in addition to those listed above

    or

    or

    Mature Applicants

    Diplomas and Certificates

    An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet program eligibility.

    Degrees

    An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

    College Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

    University Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

  • English Language Proficiency

    All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

  • International Credit Evaluation

    Canadian citizens or permanent residents with international education are required to provide a WES or ICAS evaluation.

INTERNATIONAL ACADEMIC EQUIVALENCY

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

Standard First Aid with CPR-C

Once accepted into the program and prior to the start of classes, you must complete the following requirement:

  • Valid Standard First Aid with CPR-C

View Field Placement Requirements >

Fees

The 2018-2019 fee for one semester was:

  • domestic: $1,961.35
  • international: $7,692.00

Fees are subject to change.

Addtional Costs

$300 – textbooks, supplies

Scholarships

Humber offers a variety of scholarships each year.

Learn more >

Fees by Semester 

Fees by Semester

Semester 1Domestic FeeInternational Fee*
Total$1,961.35$7,272.00
Tuition$1,501.57$6,812.22
Mandatory Non-Tuition$459.78$459.78
Lab/Materials$0.00$0.00
Co-op/Placement$0.00$0.00

*Plus Mandatory Health Insurance fee once per academic year: Fall start - $420 Winter start - $280 Summer start - $140

Pathways

Pathways are academic routes that students can take to move from one credential to another.

TRANSFER OPTIONS

Can't find a pathway? You can still get the credit you deserve from your previous education or your prior work or life experience.

Learn more >

Contact Us

Program Specific Questions

Gordon J. Gilmour, program advisor
416.675.6622 ext. 5328
gordon.gilmour@humber.ca
emertele@humber.ca
healthsciences.humber.ca

Admissions Questions

Domestic Students  

Phone: 416-675-5000
Email: enquiry@humber.ca

International Students  

Contact the International Centre

How To Apply

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program. To check program availability refer to the Campus/Availability listing on Humber's program pages or ontariocolleges.ca.

Admissions Road Map >

Apply through Ontario Colleges >

INTERNATIONAL STUDENTS

If you’re an international student, you can apply directly to Humber via our International Centre.

Apply through the International Centre >

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Humber’s Emergency Telecommunications certificate program gives you the skills to work in answering the most important calls a person may make. Emergency services responders depend on emergency telecommunicators to get detailed information quickly and accurately. In just one semester, you will learn the specialized knowledge and skills required to work in the public safety/emergency services field.

The program is designed in consultation with – and is supported by – police, fire and emergency medical services (ambulance services). Courses are taught by faculty who work in the field, ensuring what you learn is current and relevant.

You will learn call management, orientation to pre-hospital care, crisis intervention and professional issues, equipment/lab operations and systems management, and professional communications.

Graduates of this program will be part of a highly specialized workforce. Various safety/emergency service employers offer professional certification through the completion of on-the-job training.

Courses Learning Outcomes

Upon successful completion of the program, a graduate will:

  • Explain the role, responsibilities and quality assurance practices of an Emergency Telecommunicator in the public safety/ emergency services field.

  • Explain legal issues, legislation and regulations that relate to the role of the Emergency Telecommunicator (e.g., the Ambulance Act, Privacy of Information Act, Mental Health Act, Restricted Radio Operation (RRO), Coroners Act, Criminal Code, Negligence Act, Central Bed Registry System – Critical Care Bypass (CCB), Redirect Consideration (RDC), Radio Act of Canada, Department of Communications).

  • Manage calls using emergency telecommunications hardware/ software.

  • Assess and control calls using crisis management techniques, interpersonal skills, and active listening techniques.

  • Manage calls using customer service skills and techniques.

  • Manage emergency systems (e.g., multi-casualty incident control, air systems, land systems).

  • Explain the skills and role of an Emergency Telecommunicator in an Emergency First Response.

  • Demonstrate critical thinking, problem solving, multi-tasking and decision making in role plays of emergency calls.

  • Monitor and evaluate their own performance as an Emergency Telecommunicator.

  • Prepare medical and legal documentation (e.g., ACR, CDR, ADR, Incident Reports, inquest reports).

  • Assess communications equipment for malfunction and perform minor maintenance.

  • Manage stress in the role of an Emergency Telecommunicator with the use of stress management techniques, time management techniques and by adapting to change.


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Work Placement

Students will prepare a Field Observation Report within an emergency telecommunications centre in the Greater Toronto Area (GTA). This observation gives students the opportunity for an in-depth view of the skills and knowledge required for the position of an emergency communicator. Because this field involves shift work, practical experience could take place evenings, weekends or nights at a variety of locations.

Program Availability

START DATE LOCATION STATUS INTERNATIONAL STATUS
September 2018NorthClosedClosed
January 2019NorthOpenWaitlisted
September 2019NorthOpenOpen
January 2020NorthOpenOpen

The Humber Advantage

emergency communications

operator sitting at a desk on the phone

State-of-the-art Labs

Skills labs provide practice scenarios for you to enhance skills and the ability to multi-task. A work placement rounds out this program preparing graduates to enter the workforce.

The Right Fit

Are you detail-oriented, a decision maker, good at multitasking and you work well under pressure? If you have excellent communication skills and are looking for flexible work hours a career in emergency telecommunications could be the perfect choice.

Your Career

Begin a fast-paced, rewarding career as the vital link between those who call 911 for help and the agencies that provide that assistance. Our program gives you the skills to work in an emergency communication centre.

It is estimated that, on average, every person in Canada or the United States will call 911 for emergency assistance at least twice in his or her lifetime. Taking calls and/or dispatching the appropriate assistance as an emergency telecommunicator, dispatcher or call facilitator working for police, fire or ambulance services is an important position within the emergency service workforce.

As an emergency telecommunicator, dispatcher or call facilitator, you will be recognized by other venues such as large trucking companies, alarm security and monitoring companies, as well as other call-taking facilities.

Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

On June 29, 2018, the Provincial Government of Ontario announced the renaming of the Ministry of Advanced Education and Skills Development (MAESD) to the Ministry of Training, Colleges and Universities (MTCU). Both names may appear on this website.