|EMTC 101: Call Management|
|EMTC 103: Orientation to Pre-Hospital Care|
|EMTC 105: Emergency Telecommunications Lab|
|EMTC 109: Equipment Operations and Systems Management|
|EMTC 110: Crisis Intervention and Professional Issues|
|EMTC 113: Interprofessional and Interpersonal Skills|
|WRIT 226: Professional Communications: Emergency Telecom|
Upon successful completion of the program, a graduate will:
Explain the role, responsibilities and quality assurance practices of an Emergency Telecommunicator in the public safety/ emergency services field.
Explain legal issues, legislation and regulations that relate to the role of the Emergency Telecommunicator (e.g., the Ambulance Act, Privacy of Information Act, Mental Health Act, Restricted Radio Operation (RRO), Coroners Act, Criminal Code, Negligence Act, Central Bed Registry System – Critical Care Bypass (CCB), Redirect Consideration (RDC), Radio Act of Canada, Department of Communications).
Manage calls using emergency telecommunications hardware/ software.
Assess and control calls using crisis management techniques, interpersonal skills, and active listening techniques.
Manage calls using customer service skills and techniques.
Manage emergency systems (e.g., multi-casualty incident control, air systems, land systems).
Explain the skills and role of an Emergency Telecommunicator in an Emergency First Response.
Demonstrate critical thinking, problem solving, multi-tasking and decision making in role plays of emergency calls.
Monitor and evaluate their own performance as an Emergency Telecommunicator.
Prepare medical and legal documentation (e.g., ACR, CDR, ADR, Incident Reports, inquest reports).
Assess communications equipment for malfunction and perform minor maintenance.
Manage stress in the role of an Emergency Telecommunicator with the use of stress management techniques, time management techniques and by adapting to change.
Students will prepare a Field Observation Report within an emergency telecommunications centre in the Greater Toronto Area (GTA). This observation gives students the opportunity for an in-depth view of the skills and knowledge required for the position of an emergency communicator. This field involves shift work, and as such, practical experience could take place evenings, weekends or nights at a variety of locations.
Skills labs provide practice scenarios for you to enhance skills and the ability to multi-task. A work placement rounds out this program preparing graduates to enter the workforce.
Are you detail-oriented, a decision maker, good at multitasking and you work well under pressure? If you have excellent communication skills and are looking for flexible work hours a career in emergency telecommunications could be the perfect choice.
This questionnaire is for your own reflection. Completing this questionnaire in no way affects your application to the Emergency Telecommunications program.
Answer either YES or NO to each question.
If you answered mostly yes, then you would be a great fit for this program.
Instructors are frontline workers or have a wealth of experience in the Emergency Communication field. They all bring their unique knowledge and skill to best prepare graduates. Other experts occasionally guest lecture in the program. Instructors maintain their professional expertise by continuing to practice in their respective field/regularly attending professional meetings and/or participate in ongoing professional development, ensuring program content is current, relevant and comprehensive. Part of the ongoing program content review process includes a strategic plan.
The Emergency Telecommunications program at Humber College prepares graduates to be leaders in their community and provide high-quality customer service using their professional knowledge, skills, and attitudes in high stress environments.
To be leaders in telecommunications education, for emergency and non-emergency services, through the development of career-ready graduates, student-centered learning and decision-making, and a commitment to innovative curriculum.
Begin a fast-paced, rewarding career as the vital link between those who call 911 for help and the agencies that provide that assistance. Our program gives you the skills to work in an emergency communication centre.
It is estimated that, on average, every person in Canada or the United States will call 911 for emergency assistance at least twice in his or her lifetime. Taking calls and/or dispatching the appropriate assistance as an emergency telecommunicator working for police, fire or ambulance services is an important position within the emergency service workforce.
As an emergency telecommunicator, you will also be recognized by other venues such as large trucking companies, alarm security and monitoring companies, as well as other call-taking facilities.
Length: 4 semesters
Pre-Service Firefighter Education and Training
Credential: Ontario College Certificate
Length: 2 semesters
Length: 4 semesters
Watch the video to learn more about Humber’s Emergency Telecommunications certificate program.
Faculty of Health Sciences & Wellness News
Student Personal Training - Winter Semester 2022
Thu, December 09, 2021
Registration is open for student personal trainers for the Winter 2022 semester.
Contest Alert - Academic Integrity!
Fri, October 08, 2021
October 20th is International Day of Action against Contract Cheating. To help promote Academic Integrity we’re hosting a contest on Instagram.
Summer 2022 ECE Field Placement Abroad
Wed, September 29, 2021
The application for the Summer 2022 Early Childhood Education Field Placement Abroad is now open!
No news at this time.
Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.
On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.