Humber’s Emergency Telecommunications certificate program gives you the skills to answer the most important calls a person may make. Emergency services responders depend on emergency telecommunicators to get detailed information quickly and accurately. In just one semester, you will learn the specialized knowledge and skills required to work in the public safety/emergency services field.
The program is designed in consultation with – and is supported by – police, fire and emergency medical services (ambulance services). Courses are taught by faculty who work in the field, ensuring what you learn is current and relevant.
You will learn call management, orientation to pre-hospital care, crisis intervention and professional issues, equipment/lab operations and systems management, and professional communications.
Graduates of this program will be part of a highly specialized workforce. Various safety/emergency service employers offer professional certification through the completion of on-the-job training.
This program is not available to international applicants.
Courses Learning Outcomes
Upon successful completion of the program, a graduate will:
Explain the role, responsibilities and quality assurance practices of an Emergency Telecommunicator in the public safety/ emergency services field.
Explain legal issues, legislation and regulations that relate to the role of the Emergency Telecommunicator (e.g., the Ambulance Act, Privacy of Information Act, Mental Health Act, Restricted Radio Operation (RRO), Coroners Act, Criminal Code, Negligence Act, Central Bed Registry System – Critical Care Bypass (CCB), Redirect Consideration (RDC), Radio Act of Canada, Department of Communications).
Manage calls using emergency telecommunications hardware/ software.
Assess and control calls using crisis management techniques, interpersonal skills, and active listening techniques.
Manage calls using customer service skills and techniques.
Manage emergency systems (e.g., multi-casualty incident control, air systems, land systems).
Explain the skills and role of an Emergency Telecommunicator in an Emergency First Response.
Demonstrate critical thinking, problem solving, multi-tasking and decision making in role plays of emergency calls.
Monitor and evaluate their own performance as an Emergency Telecommunicator.
Prepare medical and legal documentation (e.g., ACR, CDR, ADR, Incident Reports, inquest reports).
Assess communications equipment for malfunction and perform minor maintenance.
Manage stress in the role of an Emergency Telecommunicator with the use of stress management techniques, time management techniques and by adapting to change.
Students will prepare a Field Observation Report within an emergency telecommunications centre in the Greater Toronto Area (GTA). This observation gives students the opportunity for an in-depth view of the skills and knowledge required for the position of an emergency communicator. Because this field involves shift work, practical experience could take place evenings, weekends or nights at a variety of locations.
Skills labs provide practice scenarios for you to enhance skills and the ability to multi-task. A work placement rounds out this program preparing graduates to enter the workforce.
Are you detail-oriented, a decision maker, good at multitasking and you work well under pressure? If you have excellent communication skills and are looking for flexible work hours a career in emergency telecommunications could be the perfect choice.
Begin a fast-paced, rewarding career as the vital link between those who call 911 for help and the agencies that provide that assistance. Our program gives you the skills to work in an emergency communication centre.
It is estimated that, on average, every person in Canada or the United States will call 911 for emergency assistance at least twice in his or her lifetime. Taking calls and/or dispatching the appropriate assistance as an emergency telecommunicator working for police, fire or ambulance services is an important position within the emergency service workforce.
As an emergency telecommunicator, you will be recognized by other venues such as large trucking companies, alarm security and monitoring companies, as well as other call-taking facilities.
|START DATE||LOCATION||STATUS||INTERNATIONAL STATUS|
|January 2020||North||Closed||Not Available|
|September 2020||North||Open||Not Available|
|January 2021||North||Open||Not Available|
Watch the video to learn more about Humber’s Emergency Telecommunications certificate program.
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