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Emergency Telecommunications

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Program Code: ET011 Credential: Ontario College Certificate Program Length: 1 semester
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Program Overview

Humber’s Emergency Telecommunications certificate program gives you the skills to answer the most important calls a person may make. Emergency services responders depend on emergency telecommunicators to get detailed information quickly and accurately. In just one semester, you will learn the specialized knowledge and skills required to work in the public safety/emergency services field.

The program is designed in consultation with – and is supported by – police, fire and emergency medical services (ambulance services). Courses are taught by faculty who work in the field, ensuring what you learn is current and relevant.

You will learn call management, orientation to pre-hospital care, crisis intervention and professional issues, equipment/lab operations and systems management, and professional communications.

Graduates of this program will be part of a highly specialized workforce. Various safety/emergency service employers offer professional certification through the completion of on-the-job training.

This program is not available to international applicants.

Courses Learning Outcomes

Upon successful completion of the program, a graduate will:

  1. Explain the role, responsibilities and quality assurance practices of an Emergency Telecommunicator in the public safety/ emergency services field.

  2. Explain legal issues, legislation and regulations that relate to the role of the Emergency Telecommunicator (e.g., the Ambulance Act, Privacy of Information Act, Mental Health Act, Restricted Radio Operation (RRO), Coroners Act, Criminal Code, Negligence Act, Central Bed Registry System – Critical Care Bypass (CCB), Redirect Consideration (RDC), Radio Act of Canada, Department of Communications).

  3. Manage calls using emergency telecommunications hardware/ software.

  4. Assess and control calls using crisis management techniques, interpersonal skills, and active listening techniques.

  5. Manage calls using customer service skills and techniques.

  6. Manage emergency systems (e.g., multi-casualty incident control, air systems, land systems).

  7. Explain the skills and role of an Emergency Telecommunicator in an Emergency First Response.

  8. Demonstrate critical thinking, problem solving, multi-tasking and decision making in role plays of emergency calls.

  9. Monitor and evaluate their own performance as an Emergency Telecommunicator.

  10. Prepare medical and legal documentation (e.g., ACR, CDR, ADR, Incident Reports, inquest reports).

  11. Assess communications equipment for malfunction and perform minor maintenance.

  12. Manage stress in the role of an Emergency Telecommunicator with the use of stress management techniques, time management techniques and by adapting to change.


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Work Placement

Students will prepare a Field Observation Report within an emergency telecommunications centre in the Greater Toronto Area (GTA). This observation gives students the opportunity for an in-depth view of the skills and knowledge required for the position of an emergency communicator. This field involves shift work, and as such, practical experience could take place evenings, weekends or nights at a variety of locations.

The Humber Advantage

Hands-on Simulation

Skills labs provide practice scenarios for you to enhance skills and the ability to multi-task. A work placement rounds out this program preparing graduates to enter the workforce.


The Right Fit

Are you detail-oriented, a decision maker, good at multitasking and you work well under pressure? If you have excellent communication skills and are looking for flexible work hours a career in emergency telecommunications could be the perfect choice.

This questionnaire is for your own reflection. Completing this questionnaire in no way affects your application to the Emergency Telecommunications program.

Answer either YES or NO to each question.

  1. This work can sometimes involve scheduled shifts, either day, afternoon, or overnight for 10 to 14 hours with few breaks. Do you think you will be able to work for these extended time periods?
  2. Do you handle stressful situations well?
  3. Do you enjoy working in a high-pressure environment for long periods of time?
  4. You may be scheduled to work on religious holidays or long holiday weekends. Are you willing and able to work at these times?
  5. This work will usually involve engaging with people who are angry, upset or experiencing the worst moment in their lives. Do you think you will be able to work well with these types of people?
  6. Do you have a firm support network who you are able to reach out to for help?
  7. Do you enjoy working in a team environment?

If you answered mostly yes, then you would be a great fit for this program.


We Know What it Takes

Instructors are frontline workers or have a wealth of experience in the Emergency Communication field. They all bring their unique knowledge and skill to best prepare graduates. Other experts occasionally guest lecture in the program. Instructors maintain their professional expertise by continuing to practice in their respective field/regularly attending professional meetings and/or participate in ongoing professional development, ensuring program content is current, relevant and comprehensive. Part of the ongoing program content review process includes a strategic plan.

Mission

The Emergency Telecommunications program at Humber College prepares graduates to be leaders in their community and provide high-quality customer service using their professional knowledge, skills, and attitudes in high stress environments.

Vision

To be leaders in telecommunications education, for emergency and non-emergency services, through the development of career-ready graduates, student-centered learning and decision-making, and a commitment to innovative curriculum.


Your Career

Begin a fast-paced, rewarding career as the vital link between those who call 911 for help and the agencies that provide that assistance. Our program gives you the skills to work in an emergency communication centre.

It is estimated that, on average, every person in Canada or the United States will call 911 for emergency assistance at least twice in his or her lifetime. Taking calls and/or dispatching the appropriate assistance as an emergency telecommunicator working for police, fire or ambulance services is an important position within the emergency service workforce.

As an emergency telecommunicator, you will also be recognized by other venues such as large trucking companies, alarm security and monitoring companies, as well as other call-taking facilities.

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Program Availability

Start dates between Sept 2021 - Aug 2022
START DATE LOCATION STATUS
January 2022 North Closed
Start dates between Sept 2022 - Aug 2023
START DATE LOCATION STATUS
September 2022 North Open
January 2023 North Open
Start dates between Sept 2021 - Aug 2022
START DATE LOCATION STATUS
January 2022 North Not Available
Start dates between Sept 2022 - Aug 2023
START DATE LOCATION STATUS
September 2022 North Not Available
January 2023 North Not Available

Emergency Telecommunications at Humber

phone dispatchers

Watch the video to learn more about Humber’s Emergency Telecommunications certificate program.


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Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.

Admission Requirements

Applicants must meet all the requirements below in order to meet minimum program eligibility. Meeting minimum eligibility requirements does not guarantee an offer of admission. Admission decisions will be available via MyHumber, or by email and mail. Admission decisions will not be released by phone.

Admission selection is based on the following 3 requirements:

  • Academic

    To be eligible for admission, you must possess the following:

    • Ontario Secondary School Diploma (OSSD) or equivalent including these required courses:
      • Grade 12 English (ENG4C or ENG4U or equivalent)
      • Three Grade 11 or Grade 12 C, M or U courses in addition to those listed above

    or

    or

    Mature Applicants

    Diplomas and Certificates

    An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet program eligibility.

    Degrees

    An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

    College Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

    University Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

  • English Language Proficiency

    All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

  • International Credit Evaluation

    Canadian citizens or permanent residents with international education are required to provide a WES or ICAS evaluation.

INTERNATIONAL ACADEMIC EQUIVALENCY

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

Not available

Equipment & Device Requirements

Semester 1

Details and Specifications Minimum Specifications Recommended Specifications
Processor Intel i5-8300H Intel i5-8300H
OS Windows 10 Windows 10
Memory 8GB of RAM 8GB of RAM
Storage 256GB 256GB
Monitor Laptop Laptop
Other Built-in microphone and webcam, Software: Adobe creative and Microsoft office Suite Built-in microphone and webcam, Software: Adobe creative and Microsoft office Suite

Contact Information

If you have questions about these Equipment & Device Requirements contact:

Sheryl Thompson, program advisor
416.675.6622 ext. 4290
sheryl.thompson@humber.ca

Fees

The 2021-2022 fee for one semester was:

  • domestic: $1,852.57
  • international: N/A

Fees are subject to change.

Fees by Semester

Domestic Fees International Fees

Additional Costs

$300 – textbooks, supplies

Scholarships

Humber Scholarships

Find out more about scholarships and bursaries that you may be eligible for, visit Student Scholarships. International students can visit International Student Scholarships.

Humber Bursaries

Bursaries are available for Certificate, Diploma and Degree programs primarily based on financial need, visit Humber Bursaries.

External Awards, Bursaries & Scholarships

Find out more information about external scholarships and bursaries, visit External Awards.

Indigenous Student Awards, Bursaries & Scholarships

Humber offers a variety of bursaries and scholarships for Indigenous students, visit Indigenous Student Awards.

Pathways

Pathways are academic routes that students can take to move from one credential to another.

Contact Us

Admissions Questions

Domestic Students  

Phone: 416-675-5000
Email: enquiry@humber.ca

International Students  

Contact the International Centre

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Sign-up for more info on Humber, including programs, special events and more!

Contact Information

Sheryl Thompson, program advisor
416.675.6622 ext. 4290
sheryl.thompson@humber.ca

How to Apply

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program. To check program availability refer to the Campus/Availability listing on Humber's program pages or ontariocolleges.ca.

Admissions Road Map

Apply through Ontario Colleges

INTERNATIONAL STUDENTS

If you’re an international student, you can apply directly to Humber via our International Centre.

Apply through the International Centre

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