Skip to content

Emergency Telecommunications

Showing program information for start dates between
Program Code: ET011
Credential: Ontario College Certificate
Start Dates: January, September
Program Length: 1 semester
Learning
Outcomes:
View All
Save Page: Share Download

Humber is proud to have the highest graduate employment and employer satisfaction rate of the GTA colleges based on Colleges Ontario’s key performance indicators for college graduates in 2022-2023.

Program Overview

Humber’s Emergency Telecommunications certificate program gives you the skills to answer the most important calls a person may make. Emergency services responders depend on emergency telecommunicators to get detailed information quickly and accurately. In just one semester, you will learn the specialized knowledge and skills required to work in the public safety/emergency services field.

The program is designed in consultation with – and is supported by – police, fire and emergency medical services (ambulance services). Courses are taught by faculty who work in the field, ensuring what you learn is current and relevant.

You will learn call management, orientation to pre-hospital care, crisis intervention and professional issues, equipment/lab operations and systems management, and professional communications.

Graduates of this program will be part of a highly specialized workforce. Various safety/emergency service employers offer professional certification through the completion of on-the-job training.

This program is not available to international applicants.

The Humber Advantage

Experiential Learning

Students will practice skills in labs and practice scenarios to enhance skills and the ability to multi-task. To culminate the semester, students will prepare a Field Observation Report within an emergency telecommunications centre in the Greater Toronto Area (GTA). This observation gives students the opportunity for an in-depth view of the skills and knowledge required for the position of an emergency communicator. This field involves shift work, and as such, practical experience could take place evenings, weekends or nights at a variety of locations.


We Know What it Takes

Instructors are frontline workers or have a wealth of experience in the Emergency Communication field. They all bring their unique knowledge and skill to best prepare graduates. Other experts occasionally guest lecture in the program. Instructors maintain their professional expertise by continuing to practice in their respective field/regularly attending professional meetings and/or participate in ongoing professional development, ensuring program content is current, relevant and comprehensive. Part of the ongoing program content review process includes a strategic plan.

The Humber Experience

The Right Fit

Are you detail-oriented, a decision maker, good at multitasking and you work well under pressure? If you have excellent communication skills and are looking for flexible work hours a career in emergency telecommunications could be the perfect choice.

This questionnaire is for your own reflection. Completing this questionnaire in no way affects your application to the Emergency Telecommunications program.

person holding a hand radio

triage officers

collage of triage officers on the streets

Answer either YES or NO to each question.

  1. This work can sometimes involve scheduled shifts, either day, afternoon, or overnight for 10 to 14 hours with few breaks. Do you think you will be able to work for these extended time periods?
  2. Do you handle stressful situations well?
  3. Do you enjoy working in a high-pressure environment for long periods of time?
  4. You may be scheduled to work on religious holidays or long holiday weekends. Are you willing and able to work at these times?
  5. This work will usually involve engaging with people who are angry, upset or experiencing the worst moment in their lives. Do you think you will be able to work well with these types of people?
  6. Do you have a firm support network who you are able to reach out to for help?
  7. Do you enjoy working in a team environment?

If you answered mostly yes, then you would be a great fit for this program.


Testimonials

Interested in Emergency Telecommunications at Humber College yet want to know more before enrolling?

Your Career

Begin a fast-paced, rewarding career as the vital link between those who call 911 for help and the agencies that provide that assistance. Our program gives you the skills to work in an emergency communication centre.

It is estimated that, on average, every person in Canada or the United States will call 911 for emergency assistance at least twice in his or her lifetime. Taking calls and/or dispatching the appropriate assistance as an emergency telecommunicator working for police, fire or ambulance services is an important position within the emergency service workforce.

As an emergency telecommunicator, you will also be recognized by other venues such as large trucking companies, alarm security and monitoring companies, as well as other call-taking facilities.

Program Availability

Start dates between Sept 2024 - Aug 2025
START DELIVERY LOCATION STATUS
Sep 2024 Block-Based North Open
Jan 2025 Block-Based North Open
Start dates between Sept 2024 - Aug 2025
START DELIVERY LOCATION STATUS
Sep 2024 Block-Based North Not Available
Jan 2025 Block-Based North Not Available

Humber is a publicly-funded institution and does not have a public-private partnership. International students graduating from Humber or Humber’s International Graduate School (IGS) are eligible to apply for a Post-Graduation Work Permit.

International Students in Canada who apply for September 2024 start could be eligible for an automatic scholarship*. Apply now

Please note the new International Admissions Process and Provincial Attestation Letters. Read the update

Start dates between Sept 2024 - Aug 2025
START DELIVERY LOCATION STATUS
Sep 2024 Block-Based North Not Available
Jan 2025 Block-Based North Not Available

Humber is a publicly-funded institution and does not have a public-private partnership. International students graduating from Humber or Humber’s International Graduate School (IGS) are eligible to apply for a Post-Graduation Work Permit.

International Students Out of Canada can Apply through Humber International

Please note the new International Admissions Process and Provincial Attestation Letters. Read the update

Recruitment Events

Open House   Book a Tour  

Can't make it to campus?

Experience Humber Virtually  

Emergency Telecommunications at Humber

phone dispatchers

Watch the video to learn more about Humber’s Emergency Telecommunications certificate program.


News Feed

IPE Blackboard Site

IPE Blackboard Site

Wed, December 20, 2023

The Faculty of Health Sciences & Wellness is launching a new tutorial Blackboard site entirely dedicated to IPE!

Read More
Navigating Health Care

Navigating Health Care

Thu, September 28, 2023

Humber’s North Campus was proud to host The Central West Navigation Conference on Tues Sep 26.

Read More

No news at this time.

Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

GET YOUR $125 APPLICATION FEE BACK*

Apply On Us This September!

Apply through OCAS between June 14 - July 19, 2024 and be registered full-time on Tuesday, September 17, 2024 and receive a $125 credit equal to the domestic application fee.

To qualify, get started by filling out the APPLY ON US form.

*This promotion is open to domestic applications for the September 2024 program intakes only. Offer not valid for existing applicants or applications.

International Students with a valid Study Permit or Letter of Introduction (LOI)* can receive a Waiver Code to cover the $100 September 2024 application fee.

Bringing You Our A-Game

A Humber education is second to none, benefit from:

Sign Up   to be notified of upcoming recruitment events and activities.

How to Apply

Domestic Students

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by July 15, 2024 to receive your Application Fee Credit. Applications for September will remain open as long as the program availability status shows Open.

To check program availability refer to the Campus/Availability listing on Humber’s program pages, search by availability, or ontariocolleges.ca.

To see where you are in the admissions process, visit the Admissions Road Map.

International Students

If you’re an international student, you can apply directly to Humber via our International Centre.

Contact Us

Admissions Questions

General Enquiries

Call 416-675-3111 or email enquiry@humber.ca. If you have already applied, be sure to check your application status on myhumber.ca.

Domestic Applicants Enquiries

Domestic applicants can book a one-on-one advising appointment with an admissions representative.

International Applicants Enquiries

Contact the International Centre for information about full-time programs (including the International Graduate School), how to apply and to follow up on your submitted application.

Program-Specific Questions

Speak to the Program Co-ordinator about the course curriculum, projects and career options.

Juliet Messam, program support officer
416.675.6622 ext. 4376
juliet.messam@humber.ca

Campus Information

Book a campus tour to take a closer look at what it's like to be a student at Humber.

Want More Info?

Find out more about the student experience and everything that Humber has to offer Future Students.

for more info on Humber, including programs, special events and more!

How To Become An Apprentice

Becoming an Apprentice

Find an employer willing to sponsor you as an apprentice.

Contact the Ministry of Labour, Immigration, Training and Skills Development to register as an apprentice.

Work with your employer approximately one year before attending Humber.

View Instructions 

Ontario Youth Apprenticeship Program (OYAP)

If you’re in high school – grade 11 or 12 – you can earn co-op education credits through work placements in some skilled trades.

Visit OYAP 

How to Apply

Domestic Students

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program.

To check program availability refer to the Campus/Availability listing on Humber’s program pages, search by availability, or ontariocolleges.ca.

To see where you are in the admissions process, visit the Admissions Road Map.

International Students

If you’re an international student, you can apply directly to Humber via our International Centre.

Need Advice?

Program Advising Appointments

Get help narrowing down your program options or book a one-on-one pre-enrolment advising appointment with one of our Recruitment Officers.

Transfer & Pathway Advising

Book a virtual appointment with a Student Mobility Advisor learn more about getting Transfer Credit(s) for previous post-secondary experience, Prior Learning Assessment and Recognition (PLAR), and Pathways options.

Admission Requirements

Admission selection is based on the academic criteria indicated. Meeting minimum eligibility requirements does not guarantee admission.

Admission selection is based on the following three requirements:

  • Academic

    To be eligible for admission, you must possess the following:

    • Ontario Secondary School Diploma (OSSD) or equivalent including these required courses:
      • Grade 12 English (ENG4C or ENG4U or equivalent)
      • Three Grade 11 or Grade 12 C, M or U courses in addition to those listed above

    or

    or

    Mature Applicants

    Diplomas and Certificates

    An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet all listed course requirements.

    Degrees

    An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

    College Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

    University Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

  • English Language Proficiency

    All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

  • International Credit Evaluation

    Canadian citizens or permanent residents with international education are required to provide a credential evaluation. Note, for international High school education course by course evaluations, ICAS must be used. For international post-secondary education, a WES evaluation must be provided. In situations where you expect to apply for transfer credit, it is recommended that a course by course WES evaluation is completed.

International Academic Equivalency

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

N/A

Equipment & Device Requirements

Semester 1

Details and Specifications Minimum Specifications Recommended Specifications
Processor Intel i5-8300H (PC)
4-core or higher 64bit (Mac)
Intel i5-8300H (PC)
4-core or higher 64bit (Mac)
OS Windows 10 (PC)
OS 10.15 (Mac)
Windows 10 (PC)
OS 10.15 (Mac)
Memory 8GB of RAM 8GB of RAM
Storage 256GB 256GB
Monitor Laptop Laptop
Other Built-in microphone and webcam, Software: Adobe creative and Microsoft office Suite Built-in microphone and webcam, Software: Adobe creative and Microsoft office Suite

Program-Specific Questions

Speak to the Program Co-ordinator about the course curriculum, projects and career options.

Juliet Messam, program support officer
416.675.6622 ext. 4376
juliet.messam@humber.ca

Fees & Financial Aid

The 2024/2025 fee for one semester is:

  • domestic: $1,992.62
  • international: N/A

Fees are subject to change.

Fees by Semester

Domestic Fees International Fees

Additional Costs

$300 – textbooks, supplies

Financial Aid, Scholarships and Bursaries

Understand the costs associated with coming to Humber and explore resources available from first year to your final year on Student Fees and Financial Resources.

Scholarships

Humber Scholarships

Find out more about scholarships and bursaries that you may be eligible for, visit Student Scholarships. International students can visit International Student Scholarships.

Humber Bursaries

Bursaries are available for Certificate, Diploma and Degree programs primarily based on financial need, visit Humber Bursaries.

External Awards, Bursaries & Scholarships

Find out more information about external scholarships and bursaries, visit External Awards.

Indigenous Student Awards, Bursaries & Scholarships

Humber offers a variety of bursaries and scholarships for Indigenous students, visit Indigenous Student Awards.

Explore Opportunities through Humber Pathways

Humber Pathways include:

  • Opportunities to build on your college education and complete your diploma or degree at Humber.
  • Degree and graduate study opportunities at other institutions in Ontario, Canada and abroad.
loading gif
[