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Transfer Service Sales Representative

Ministry Title: Funeral Transfer Service Sales Representative
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Program Code: 08001 Credential: Ontario College Certificate Program Length: 2 semesters
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Program Overview

Humber’s Transfer Service Sales Representative certificate program (TSSR) prepares students for a career serving families who wish to have minimal services for their deceased loved ones. This is the only Transfer Service Sales Representative program in Ontario, and all courses are online.

Courses are designed to meet the core competencies identified by the Bereavement Authority of Ontario for this personal license class. You will learn all aspects of the scope of practice for a TSSR.

This program is not available to international students.

Courses Learning Outcomes

Upon successful completion of the program, a graduate will:

  1. Provide an accurate explanation of the rationale behind his/her actions, grounded in a comprehensive understanding of the relevant policies, practices and financial implications that guide the performance of all the scope of practice of the Transfer Service Sales Representative rol

  2. Communicate clearly, sensitively and respectfully with potential purchasers all relevant information related to various options and possible implications of decisions made at the time of purchase, as permitted by the legislative scope of practice for the specified licence classification including: (1)explaining disposition options (2)explaining clearly and accurately prearranging and prefunding services, product knowledge and merchandise and financial implications (3)managing effectively and sensitively all applicable contractual negotiations and obligations, financing options, and requirements for service and product delivery (4)referring to other licensed professionals when outside the legislative scope of practice

  3. Communicate and apply, an accurate and comprehensive understanding of prearranging and prepayment including investment vehicles, insurance, trust reconciliation and financing of prepaid contracts within legislative scope of practice

  4. Conduct oneself in a manner consistent with principles and accepted practices of the funeral sector, using professional language

  5. Complete all aspects of business operations for a Transfer Service- Class 2, in the capacity of an owner/manager consistent with legislated responsibilities in a legal, ethical, safe and efficient manner across a broad range of predictable and unpredictable contexts

  6. Arrange (prearrange) and document transfer services, disposition details, related transactions and follow up services with the legal representative in an effective, professional, caring and creative manner

  7. Engage in, and plan for, ongoing personal and professional development, networking/community relations and interprofessional collaboration

  8. Provide effective leadership and contribute to the supervision and mentoring of all team members, including licensees, support staff and/or interns, in a professional, caring and creative manner through providing appropriate direction as it relates to the delivery of transfer services

  9. Lead, establish, maintain and participate effectively in transfer service work teams consisting of licensees, support staff and/or interns, demonstrating at all times the ability to learn, grow and work together

  10. Care for and handle the deceased respectfully and safely at all times

  11. Complete prepaid contract related documents and related financial matters in accordance with applicable legislation

  12. Coordinate and deliver the selected disposition services and follow up services effectively, professionally and consistent with, and supportive of, the wishes of the legal representative

  13. Make decisions ethically and professionally based on a comprehensive understanding of the knowledge and skills required of an owner/manager of the applicable business licence class pursuant to the Funeral, Burial and Cremation Services Act, 2002 (FBCSA).


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Work Placement

The Bereavement Authority of Ontario, the provincial regulator, states that students of the program will complete a three-month paid work placement before they can be licensed. It is strongly advised that interested applicants secure a work placement before applying for studies, as some funeral establishments do not employ transfer service sales representatives, making the work placement potentially difficult to find.

Your Career

Take your passion for caring for people into a career in funeral services. If you are a compassionate person with a strong desire to help people, you will likely find a fulfilling career in this field. Graduates of this program may work as a transfer service sales representative or a funeral pre-planner in the field of funeral service.

Professional Accreditations & Recognition

Bereavement Authority of Ontario (BAO)

Graduates of the program are eligible to write the entry to practice exam for the TSSR personal license class administered by the Bereavement Authority of Ontario (BAO).

Additional requirements may apply.

Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

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Program Availability

Start dates between Sept 2021 - Aug 2022
START DATE LOCATION STATUS
January 2022 North Closed
Start dates between Sept 2022 - Aug 2023
START DATE LOCATION STATUS
September 2022 North Open
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START DATE LOCATION STATUS
January 2022 North Not Available
Start dates between Sept 2022 - Aug 2023
START DATE LOCATION STATUS
September 2022 North Not Available
January 2023 North Not Available

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Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.

Admission Requirements

Applicants must meet all the requirements below in order to meet minimum program eligibility. Meeting minimum eligibility requirements does not guarantee an offer of admission. Admission decisions will be available via MyHumber, or by email and mail. Admission decisions will not be released by phone.

Admission selection is based on the following 3 requirements:

  • Academic

    To be eligible for admission, you must possess the following:

    Ontario Secondary School Diploma (OSSD) or equivalent including these required courses:

    •  Grade 12 English (ENG4C or ENG4U or equivalent)

    or

    or

    Mature Applicants

    Diplomas and Certificates

    An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet program eligibility.

    Degrees

    An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

    College Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

    University Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

  • English Language Proficiency

    All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

  • International Credit Evaluation

    Canadian citizens or permanent residents with international education are required to provide a WES or ICAS evaluation.

INTERNATIONAL ACADEMIC EQUIVALENCY

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

Valid Class G Driver's Licence

Most employers expect their staff to possess a valid Class G driver's licence and a clean driver's abstract.

Police Record Check

The Bereavement Authority of Ontario will require all students to provide a police record check at the time of licensing.

Equipment & Device Requirements

Semester 1

Details and Specifications Minimum Specifications Recommended Specifications
Processor Intel i5-8300H Intel i5-8300H
OS Windows 10 Windows 10
Memory 8GB of RAM 8GB of RAM
Storage 256GB 256GB
Monitor Laptop Laptop
Other Built-in microphone and webcam, Software: Adobe creative and Microsoft office Suite Built-in microphone and webcam, Software: Adobe creative and Microsoft office Suite

Contact Information

If you have questions about these Equipment & Device Requirements contact:

Michelle Clarke, program co-ordinator
416.675.6622 ext. 4260
michelle.clarke@humber.ca

Fees

The 2021-2022 fee for two semesters was:

  • domestic: $2,248.57
  • international: N/A

Fees are subject to change.

Fees by Semester

Domestic Fees International Fees

Scholarships

Humber Scholarships

Find out more about scholarships and bursaries that you may be eligible for, visit Student Scholarships. International students can visit International Student Scholarships.

Humber Bursaries

Bursaries are available for Certificate, Diploma and Degree programs primarily based on financial need, visit Humber Bursaries.

External Awards, Bursaries & Scholarships

Find out more information about external scholarships and bursaries, visit External Awards.

Indigenous Student Awards, Bursaries & Scholarships

Humber offers a variety of bursaries and scholarships for Indigenous students, visit Indigenous Student Awards.

Pathways

Pathways are academic routes that students can take to move from one credential to another.

Contact Us

Admissions Questions

Domestic Students  

Phone: 416-675-5000
Email: enquiry@humber.ca

International Students  

Contact the International Centre

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Contact Information

Michelle Clarke, program co-ordinator
416.675.6622 ext. 4260
michelle.clarke@humber.ca

How to Apply

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program. To check program availability refer to the Campus/Availability listing on Humber's program pages or ontariocolleges.ca.

Admissions Road Map

INTERNATIONAL STUDENTS

If you’re an international student, you can apply directly to Humber via our International Centre.

Apply through the International Centre

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