Business Operations 2

Course Code: FSE 165

Academic Year: 2019-2020

This course provides learners with a higher level of understanding with respect to leadership in the bereavement sector. The course will include a focus the following question: how do we operate in an ethically and morally responsible manner when dealing with the vulnerabilities of the bereaved? Students will be afforded the opportunity to gain practical learning of the dominant funeral home management software currently in use in the field. The concept of coaching to assist in building solid work teams along with the fundamentals of constructive discipline and conflict resolution to assist in the maintenance and motivation of a team will be explored. The theory of interviewing people for a job along with opportunities to practice interviewing skills will be explored.